Product Return Policy
Total Equine Supplies offers a 7-day money back (14 days for online orders) and 30 day exchange/in-store credit guarantee. Items being returned must follow this criteria:
- Products are in brand new condition
- Product has all tags, labels and instructions attached
- Your original proof of purchase presented
Please note that if an order was made online, we do not need the receipt; just a reference to your order number. If purchased over the phone or in store, a receipt MUST be provided. We will not accept a return without a receipt under any circumstance.
Sometimes, we can run out of a product that has already been purchased online. When this occurs we will send you an e-mail notification stating which items are out of stock, giving you the option to change them for another product or cancel those products. If there is no response, we will automatically mail out the products we have and cancel the out of stock products.